Returns & T/Cs
RETURNS & REFUNDS
House Of Avi offers its customers a guarantee of its product. We understand that a customer sometimes might want to return or exchange their purchased product. We are here for you to support you in this.
Return of Shoes - Within 2 weeks of purchase can only be EXCHANGED for a larger/smaller size. Shoes must be unworn and undamaged. Please email us at firstname.lastname@example.org and we will personally assist you with any issues. Customers will be required to send a pre-paid return postal envelope addressed to them when they send their shoes back for an exchange. Note - Products purchased within any special SALE are not eligible for return or refund or exchange.
Return of Scarves - Within 2 weeks of purchase can only be exchanged for another Scarf. They must be in their original packing and be unworn and with their custom House Of Avi Fragrance. Note - Products purchased within any special SALE are not eligible for return or refund or exchange.
And if you have an extenuating circumstance and need longer than 2 weeks please email us at email@example.com so we can assist you. Please note that refunds are only provided for damaged or lost goods only and any refund can only be made to a customer's Bank Account as our digital security system that does not allow refunds to cards or paypal, etc.
DOMESTIC parcels will arrive within approximately 5-7 working days, depending upon your location. You will receive an email when your item is dispatched, containing your parcel tracking number.
Customers will be charged $35 for all international shipping.
We ship globally via trackable Registered Post services. Delivery times vary, but orders may be expected to arrive between 7-14 working days.
In case of a damaged item being delivered, we shall offer you a full refund once the damaged goods have been received back in the store.
All designs, content and photographic material is subject to copyright and is wholly owned by House Of Avi. No designs, content or photographic material represented on House Of Avi’s online platforms may be used without prior written authorisation.
The purchaser will not use, copy or infringe on our intellectual property, which means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of our products or services.
To the extent permitted by law, House Of Avi shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. Our liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.
SIZING & PHOTO REPRESENTATION
The websites offer as accurate as possible a representation of the product and its colour. Our products are made from natural fibres where possible and therefore, slight variations in colour may result. Colour representation may also vary slightly due to computer image quality and screen settings.
House Of Avi is committed to ensuring that any Personal Information collected during the course of our operations is treated with respect and managed responsibly at all times.
We are retailer and wholesaler of footwear, clothing and accessories (Goods) and provider of associated services (Services). We are bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act).
Personal Information We Collect
Personal Information which we may collect and hold includes:
- Personal Information – we may collect personal details such as an individual’s name, location, date of birth and nationality allowing us to identify who the individual is;
- Contact Information – we collect information such as an individual’s email address, telephone number, user names, residential, business and postal address and other information that allows us to contact the individual;
- Financial Information – we collect financial information such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Goods and Services;
- Statistical Information – we collect behavioural and statistical information about an individual (i.e. your shopping preferences) in connection with the Goods and Services and/or the Online Platforms;
If you do not provide certain Personal Information to us, this may affect our ability to provide our Goods and Services to you.
How We Collect Information
We may collect your Personal Information in various ways, including:
- directly from you via our stores;
- from third parties, including those described in the "Disclosure of Information Collected" section below;
- when you visit our Online Platforms (for more information on what information is collected, see "Cookies" and "Information Security" below); and
Any Personal Information provided to us will be treated in accordance with the requirements of the Privacy Act. For more information regarding the Privacy Act, please refer to the Office of the Australian Information Commissioner's website: www.oaic.gov.au.
Use of Information Collected
Any Personal Information we collect will be used primarily for the purposes for which it was collected. We do not sell or trade Personal Information to third parties. We may use your Personal Information:
- to verify your identity;
- to provide you with our Goods or Services;
- to charge or bill you for those Goods or Services (including debt collection);
- to report any default by you under payment terms with us;
- to perform statistical analysis of customer shopping habits or other similar activities (for internal marketing purposes only);
- to obtain feedback on how to improve our Goods or Services including products or customer service;
- to consider and respond to complaints made by you; and
- for any purpose related to the above.
Disclosure of Information Collected
In some instances, it is necessary to disclose some of your Personal Information to third parties or contractors, such as providers of:
- delivery services;
- information technology services;
- data storage or processing services;
- billing (including but not limited to Zip and Afterpay) and debt-recovery services;
- customer enquiries services;
- mailing and direct marketing services; and
- market research or website usage analysis services (including Google Analytics).
However, we will take reasonable steps to ensure our suppliers and contractors only use the information provided to them for relevant purposes, for example by requiring them to sign contracts containing appropriate privacy or confidentiality obligations.
In limited circumstances, we may also disclose your Personal Information to:
- a third party purchaser of our business or part thereof;
- our professional advisors, such as our lawyers, accountants, and auditors;
- to government agencies or bodies, if we are required or authorised to do so by law including where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of; and
Disclosure of information to Credit Reporting Bodies
In order to assess and maintain an application made by you in respect of our Goods or Services (for example, wholesale accounts), we may obtain consumer credit reporting information about you from a credit reporting body (such as VEDA). In addition, we may also disclose to a credit reporting body information about any default by you under our terms and conditions.
In this situation, we may collect Personal Information related to your eligibility to be provided with credit. Any consumer credit reporting information collected by us may be disclosed to any of the entities set out above for the purposes of processing any credit application for our Goods or Services, processing payments and any other related purpose.
For the purposes of providing consumer credit, we may disclose your Personal Information to credit reporting bodies for the purposes of undertaking a credit check in relation to an application made by you, including but not limited to::
Secure Sentinel - Email: firstname.lastname@example.org, Phone: 1800 022 043
Verify – Postal address: Verify Holdings Australia Ltd Locked Bag 965, NORTH SYDNEY NSW 2059, Email: email@example.com
You may access a copy of VEDA’s policy about its management of credit information on its website at www.veda.com.au.
These credit reporting bodies may include any of your Personal Information, disclosed to them by us, in reports provided to other credit providers to assist other credit providers to assess your credit worthiness. You may access a copy of the credit reporting body’s policy about its management of credit information on its website. You have the right to make a request to the credit reporting body not to use or disclose your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider or if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.
We may contact you with direct marketing communications and information about our Goods or Services or other products and services offered by us. If you have indicated a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
If you do not wish to have your Personal Information used for marketing by us please respond via the channel in which you received the marketing communication, or by contacting us on the contact details below. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.
Right to be Forgotten
In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing on the contact details set out below, of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.
We use "system cookies" on our Online Platforms. A "system cookie" is a small amount of information stored on the user's computer by our web site server. The "system cookie" identifies the user's browser. It does not identify the user personally and no Personal Information is stored within our "system cookies". "System cookies" can be disabled by the user going to the preferences or options menus in their browser.
Safety and Security of Personal Information
We us industry standard security measures to minimise the risk of misuse, interference and loss, and unauthorised third party access, modification or disclosure of Personal Information.
Our Online Platforms conform to the standard of SSL (Secure Sockets Layer) technology, with credit card details and other information scrambled (encrypted) to minimise possible misuse by third parties.
A padlock/key is displayed on the lower right-hand corner or in your search address bar that indicates we have a secure site. Double click the padlock to see our certificate of authenticity.
Our website contains links to other sites, however no Personal Information is exchanged through these links. These links are for information purposes only.
We do not store or keep complete credit card numbers from on-line transactions. The first and last three numbers of your credit card number are kept for order verification purposes only.
Whilst every endeavour is made to ensure every shopping experience with us is a positive one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information
Children and Young People
Our Online Platforms are accessible to people of all ages. However, we are mindful that some customers who register as members may be under the age of 18. In the interests of their personal safety, we urge children to check with their parents before entering Personal Information on any website and ask parents to discuss these issues with their children.
If you are not satisfied with the way we have handled your Personal Information we encourage you to contact us.
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